You read the product page. You like what you see. But you still have questions.

That’s normal. This FAQ answers the ten most common ones — based on actual buyer questions and real owner experiences.

1. How does the AI work? Do I need a phone or app?

The AI runs inside the pillow itself — no phone or app required for daily use. It connects to Wi-Fi, and the conversation happens naturally through the built-in speaker and microphone. You talk to it like you would talk to a person in the room. There’s no screen to tap, no app to open.

That said, there is a web-based configuration panel where you can customize the voice, name, personality, and image. You set it up once and the pillow remembers everything after that.

2. Can I print my own design? How do I submit an image?

Yes. Custom printing is one of the most popular features. Contact customer service after placing your order to submit your design. The best format is JPEG or PNG with enough resolution. A regular phone photo is usually good enough.

The print uses sublimation (heat transfer), which means the dye goes into the fabric fibers rather than sitting on top. The result won’t crack or fade over time. The fabric is 2-Way Tricot — a silky, four-way stretch material that holds color exceptionally well.

3. What fabric is it made of? Is it comfortable to sleep on?

The pillowcase is premium 2-Way Tricot (2WT) fabric — the same material used in high-end custom pillows. It’s soft, smooth, and has a slight stretch that conforms to your body. The filling is siliconized fiber (silicone-treated hollow polyester fiber), which has good resilience — it slowly returns to shape after you press down on it, rather than clumping or flattening.

Yes, people do fall asleep holding it. The pillow is designed for exactly that kind of use.

4. Can it speak Chinese / French / other languages?

Yes. The AI supports multiple languages including English, Chinese, French, and more. It can switch between languages or stay in one. French-speaking users have confirmed it works naturally in French.

5. Is it waterproof? Can I wash the pillowcase?

The pillowcase itself is not waterproof, but it is machine-washable. To protect the custom print:

• Use cold water (30°C / 86°F or below)
• Avoid bleach-based detergents
• Air dry only — no dryer

The internal electronics should never get wet. The pillowcase is designed to be removed for cleaning while the core and electronics stay protected inside.

6. Does it need Wi-Fi? What happens if I lose internet?

The AI needs an internet connection for voice conversations — the speech processing happens on the server side. Without Wi-Fi, it won’t be able to reply to you verbally.

If you only want the physical comfort without conversation, it still functions as a premium body pillow offline.

7. Is the packaging discreet? Will anyone know what it is?

Shipping is in a plain cardboard box with no product labels, no logos, and no mention of what’s inside. The packaging looks like any regular delivery box. This is intentional — it’s designed with your privacy in mind.

8. How long does shipping take? Is customs fee included?

Shipping takes approximately 15 days from China. The listed price includes shipping and customs fees — there are no additional charges at delivery. The package ships to most countries worldwide.

9. Can I change the AI voice? Can it learn my name?

Yes to both. Through the configuration panel, you can select from different AI voice options, set your name, and adjust personality traits. The AI remembers what you tell it — your name, your preferences, things you’ve talked about before. It’s not a one-session interaction; it builds continuity over time.

10. What if I’m not satisfied? Is there a return policy?

If there’s a quality issue (defective product, shipping damage, functional problem), replacement or refund is provided at no cost.

Custom-printed items are non-returnable once produced — this is standard for personalized goods.

Lifetime free remote technical support is included with every purchase. If something stops working, they’ll help you troubleshoot or fix it remotely.